Frequently Asked Questions

FOR PARENTS

Q: How does MyKideo Online Child Viewing Systems work?

A: Once your care provider has signed on to our service, our skilled technicians analyze your center’s layout and architecture, and install our high quality cameras into your child’s classroom.  Parents are oriented on the functions of the streaming video control panel.  Once you’ve set-up your safe and secure login ID and password, visit our site to log on and view your son or daughter, right away.

Q: How secure is the system?

A: MyKideo is proud to protect its streaming video with 128-bit encryption – the highest level of password login security on the web.  Parents and childcare providers can be rest assured that no unauthorized person is able to log on and view your classroom.

Q: How can I get MyKideo installed at my child’s care provider?

A: Call your provider and tell them to contact MyKideo today.  Additionally, you can contact MyKideo and refer your care provider to us, and we will do the rest.  Our team is proud to be able to ease the mind of parents by allowing them to view their child at any time, watching them learn, play and grow.

Q: I’m having trouble accessing the MyKideo cameras, what should I do?

A: If any issues arise while using MyKideo's system, a member of our skilled staff is available to assist you with any technical problem or question you may have.

Q: How much will this service cost?

A: For the cost of an ice cream a day, MyKideo would be privileged to be given the chance to connect you, your kids, and your care provider with our innovative software and dedicated service.

FOR PROVIDERS

Q: How do I find out if the parents at my center are interested in MyKideo’s service?

A: Almost all parents with computer or Internet access are interested in a system that provides secure, streaming video of their children.  To inquire about the interest of parents for your center, please print out and distribute our Parent Questionnaire and find out for yourself.

Q: What size childcare center does MyKideo service?

A: MyKideo is equipped to service facilities of any size.  Please contact us so that we can send over one of our specialized technicians to assess the number of cameras needed for your center.

Q: What does our center need to provide this service?

A: All you need is a broadband Internet connection (DSL, Cable modem) and you can leave the rest to us!